BIG O TIRES IN CLOVERDALE IS PROUD TO BE A MEMBER OF M.A.P.

• The need for improved communication between customers and auto repair facilities so customers understand what they agreed to and know what they’re getting
  
• The need for uniformity in repair recommendations because there had been no standards for vehicle inspection
• The need for more training and education of technicians in the industry

• Better understanding of the vehicle’s problem(s) and what repairs are “Required” v. “Suggested”
• A minimum warranty of 90 days or 4,000 miles
  
• Uniformity of recommendations from one shop to another when the customer seeks a second opinion from another participating facility